Kimaya Fiji • IT Support
Welcome to Kimaya Fiji IT Help Desk
Search simple fixes first. If the issue continues, request an IT escalation with the details our support team needs.
🔍
Popular:
Self Help
Common Issues & Simple Fixes
Safe first checks only. Do not change network, server, POS or database configuration unless IT instructs you.
Escalation
Request IT Escalation
Fill in the details below. The public web submission is staged but not active yet.
Support Workflow
How IT Handles Escalations
1Level 1 - TrishalInitial review, SLA, troubleshooting and resolution.
2Level 2 - AmanAdvanced support, vendor work and escalated issues.
3Level 3 - Sarneet / HODCritical, complex, infrastructure and final escalation.
SLA guideline
P1 Critical15m response • 2h resolutionP2 High30m • 4hP3 Medium1h • 8hP4 Low2h • 24h
IT Team & Management
Service Desk Login
IT staff work tickets, comments, sub-issues, escalations and SLA requests from the service desk. Director access opens the read-only executive dashboard and does not allow WordPress dashboard access.
Login to IT Service Desk