Kimaya Fiji • Staff IT Support

Kimaya Fiji IT Help Desk

Raise your IT concern once. Your company email identifies and tags you in Slack, a KF IT issue is created in Linear, and your ticket stays synchronized as the IT team works on it.

1. Submit2. Level 13. Escalate if needed4. Resolve

Before you submit

Use the same company email attached to your Slack account. For workstation or laptop issues, have your AnyDesk ID ready.

Raise an IT Concern

Give IT the information needed to start work immediately. Your priority is calculated from impact and urgency.

Your details

Full name * Company / Slack email *This email is used to find and tag your Slack user and to send the full ticket receipt.

Contact number * Property / Location *

Department *

Issue & device details

Issue category * Device type *

Asset / Device ID AnyDesk ID *Open AnyDesk and enter the address/ID shown on your screen.

Short summary * What happened? *

Impact & urgency

How much is affected? * Can work continue? *

P4 Low

Priority calculated automaticallyInitial response: 2 hours • Target resolution: 24 hours

What happens next: Ticket saved in WordPress → KF IT Linear issue created → Slack channel post tags you → Level 1 starts work. If not resolved, the ticket escalates to Level 2 and then Level 3.

A full copy of the ticket will be emailed to you.